Every game has bugs and glitches, and Build a Base and Steal is no exception. This FAQ answers the most common questions about bugs, glitches, and technical issues, and helps you resolve them or report them properly.
Common Bugs
Q: My offline income didn't accumulate. What happened?
A: This is typically caused by one of three issues: you hit the 24-hour cap, the server had a rollback, or there was a client-side desync. If you were away for more than 24 hours, you hit the cap and no additional income accumulated. Check the recent-activity feed for rollback notices. If neither applies, try logging out and back in to force a resync with the server.
Q: My pets disappeared after a raid. Is this a bug?
A: This is usually not a bug, but a feature. If a raider successfully steals your pets, those pets are removed from your base and transferred to the raider's inventory. Check your raid logs to see if you were raided. If you were not raided and your pets still disappeared, this may be a bug. Report it to support with screenshots of your inventory before and after.
Q: I can't place walls in a specific location. Is this a bug?
A: This is usually not a bug, but a game mechanic. Some locations are blocked by other objects, by terrain features, or by building restrictions. Try rotating the wall or moving it slightly. If you still cannot place the wall in a clear, empty location, this may be a bug. Report it to support with a screenshot of the location.
Q: My gear disappeared. What should I do?
A: Gear typically disappears for three reasons: it broke due to low durability, it was lost during a failed raid, or it was accidentally sold. Check your gear durability before raids to avoid breakage. Check your raid logs to see if you lost gear during a failed raid. Check your transaction history to see if you accidentally sold it. If none of these apply, this may be a bug.
Common Glitches
Q: I'm stuck in a wall and can't move. What should I do?
A: This is a common collision glitch. Try logging out and back in to force your character to respawn at a valid location. If that doesn't work, try using a traversal tool like the rope to escape. If you are still stuck, contact support and they can manually move your character to a valid location.
Q: My base is not loading properly. What should I do?
A: This is typically a client-side loading issue. Try restarting the game client to force a full reload of your base. If that doesn't work, try clearing your cache or reinstalling the game. If your base still doesn't load properly, this may be a server-side issue affecting multiple players. Check the community channels to see if others are experiencing the same issue.
Q: The event bonus is not applying. Is this a bug?
A: Event bonuses typically apply automatically, but there can be a delay of up to 5 minutes after the event starts. If the event has been active for more than 5 minutes and the bonus is still not applying, try logging out and back in to force a resync. If the bonus still doesn't apply, this may be a bug. Report it to support with the event details.
Q: I'm experiencing severe lag. What should I do?
A: Lag is typically caused by a poor internet connection, server congestion, or a low-spec device. Try switching to a less populated server, closing other applications, or lowering your graphics settings. If the lag persists even on low-population servers with no other applications running, this may be a performance bug. Report it to support with your device specifications.
Reporting Bugs
Q: How do I report a bug?
A: To report a bug, contact support through the in-game help menu or through the official Discord server. Include the following information: your account ID, a detailed description of the bug, steps to reproduce the bug, screenshots or video evidence if available, and the time the bug occurred. The more information you provide, the easier it is for the developers to fix the bug.
Q: What information should I include in a bug report?
A: A complete bug report should include: your account ID, your server ID, the time the bug occurred, a detailed description of what happened versus what should have happened, steps to reproduce the bug, screenshots or video evidence, and any error messages you received. Missing information delays the investigation, so include as much detail as possible.
Q: How long does it take for bugs to be fixed?
A: Bug fix time varies widely depending on the severity of the bug and the complexity of the fix. Critical bugs that prevent gameplay are typically fixed within 24-48 hours. Major bugs that affect many players are typically fixed within a week. Minor bugs that affect few players may take weeks or months to fix. The developers prioritize bugs by severity and impact.
Q: Will I be compensated for losses caused by bugs?
A: Compensation is not guaranteed, but the developers typically compensate players for losses caused by critical bugs. If you lost significant progress or resources due to a bug, include that information in your bug report. The developers will review your case on a case-by-case basis. Be honest and provide evidence to support your claim.
Exploiting Glitches
Q: Can I use glitches to my advantage?
A: No, exploiting glitches is against the terms of service and can result in account bans. Even if a glitch provides an advantage, using it is cheating and harms the game for other players. If you discover a glitch, report it to the developers so they can fix it. Do not share the glitch with others, and do not use it yourself.
Q: What happens if I get caught exploiting glitches?
A: Players caught exploiting glitches face consequences ranging from temporary bans to permanent account bans, depending on the severity of the exploit and whether it was a repeat offense. The developers have zero tolerance for cheating, and they actively monitor for exploit behavior. Don't risk your account for a temporary advantage.
Q: How do I report someone who is exploiting glitches?
A: If you see someone exploiting a glitch, report them to support with evidence. Include the player's username, the server ID, the time the exploit occurred, and screenshots or video evidence of the exploit. The developers will investigate and take appropriate action. Reporting exploiters helps keep the game fair for everyone.
Technical Issues
Q: The game crashes when I try to load my base. What should I do?
A: Game crashes are typically caused by corrupted save data or incompatible client versions. Try verifying your game files through the launcher to fix corrupted data. If that doesn't work, try reinstalling the game. If the crashes persist, this may be a compatibility bug with your system. Report it to support with your system specifications.
Q: I can't connect to the server. What should I do?
A: Connection issues are typically caused by internet problems or server outages. Check your internet connection to ensure it's working. Check the community channels to see if other players are experiencing connection issues, which would indicate a server outage. If your connection is fine and the server is online, try switching to a different server.
Q: My progress was rolled back. Can I get it back?
A: Progress rollbacks are typically caused by server issues or data corruption. The developers may be able to restore your progress if the rollback was caused by a server issue and if you report it quickly. Contact support immediately with your account ID and the time of the rollback. The sooner you report it, the more likely they are to be able to restore your progress.
Bugs and glitches are an unfortunate reality of online gaming, but the developers work hard to fix them. Report issues promptly, provide detailed information, and be patient while they investigate and fix the problem.
See Also
Quick Stats Reference
| Element | Typical Value | Best Use |
|---|---|---|
| Cash per minute | 50 - 500 | Track in your daily log |
| Rolls per hour | 20 - 80 | Budget for events |
| Walls per layer | 4 - 8 | Defensive core design |
| Pets per base | 12 - 25 | Income + defense mix |
| Raid attempts/day | 3 - 10 | Energy and target rotation |
Additional Strategic Context
What follows is an expansion on the practical considerations that experienced players apply when using the strategies outlined above for the bugs and glitches faq area of faq. The content here is drawn from community testing, observed high-level play patterns, and the documented interactions between faq mechanics and other game systems. The goal is to give you the kind of contextual awareness that comes from hundreds of hours of play, condensed into a few paragraphs you can absorb in a single sitting.
The first thing to understand is that every choice in Build a Base and Steal has opportunity cost. When you spend cash on rolling, you are choosing not to spend it on wall upgrades, trap purchases, or storage expansion. When you place a pet in your outer ring, you are choosing to expose it to raids in exchange for income. When you join an event team, you are choosing to coordinate with strangers instead of playing solo. None of these choices are objectively correct, and the right answer changes as your collection, your base, and the meta evolve.
The relationship between faq and trading is often overlooked by newer players. The trades you make affect your base, your defenses, and your rolling options. A pet that is best in your base might be worth more as a trade asset. A pet that you think is weak might be the missing piece for another player's collection bonus, and therefore worth a premium. The trading mindset is one of portfolio thinking: every pet is both a personal asset and a potential trade chip, and the value depends on the broader market context.
The bugs and glitches faq area of the game is also where the difference between casual and competitive play shows up most clearly. Casual players treat bugs and glitches faq as a side activity, while competitive players treat it as a core part of their progression strategy. The same activities, when treated with different levels of intentionality, produce dramatically different results. The content in this section is designed to help you cross the line from casual to competitive by sharing the kind of strategic thinking that experienced players apply to bugs and glitches faq.